In-Suite Support

In-Suite Support

Self-service troubleshooting guides for all the most common problems.

Find a simple solution to the most common issues

Step 1: Check physical conditions

  • place your ball in the center of the hitting area
  • make sure you are using a white or yellow ball only
  • make sure there is only one ball in the hitting area
  • make sure nothing else is visible in the hitting area (tees, debris, etc.)
  • try hitting another shot after confirming conditions

Step 2: Restart Trackman Performance Studio

  • Navigate back to main menu
  • click the bottom-right button (facility name) then exit
  • on the desktop, double-click the orange TPS icon
  • if you see a target selection screen, click the grey "Reset" button in the bottom right corner
  • test another shot, and if this doesn't work, contact us via live chat

Step 1: Close Virtual Golf

  • press the Windows key or swipe up from the bottom of the touchscreen
  • right click the green Virtual Golf application icon

Step 2: Resume Play

  • if there's an orange "Resume from hole..." button in the top right popup, press it - otherwise, press the "Back" button in the top left
  • press "Resume from hole..." in the top right popup
  • If there's no popup, navigate to the main menu and press the "My Activities" screen
  • Select your round from the list to resume play

1. If you have a Trackman account...

  • Click the "Quick Login" button in the Trackman app and scan the QR code on screen to login
  • if this doesn't work, sign in with your email address/username and password when prompted or after clicking the "Sign in" button at the bottom left of the main menu

2. If you don't have a trackman account

  • click the "Sign in" button at the bottom left of the main menu
  • click "Create Account" at the bottom of the popup
  • click the orange "Sign up with Email" button
  • follow the prompts to register your account

3. If you want to play as a guest...

  • pick a practice module or course
  • click "add player"
  • click "add guest"
  • edit your player name (optional), select a color icon(optional), and select a gender
  • click the orange "add guest" button

Still having an issue?

Live chat with us by clicking on the "live chat" button at the bottom right of our website.

Let us know the following:

  • Your name
  • Which facility you're at
  • Which suite you're in
  • What problem you're experiencing, and please provide as much detail as possible

Have some feedback on how we could improve?

Please share your comments via email to reservations@anothernine.com